Shop Policies

All items are handmade in the UK by myself Laura Carter or a member of my contracted team. We pride ourself in delivering an excellent service and creating beautiful designs for your children. 

Please check shipping times before purchasing, these are listed in all descriptions. Ready to send items are shipped within 1-3 business days, unless specified otherwise. Made to order items typically ship within 4-6 weeks if not sooner, this is specified in each items description. 

Domestic parcels will ship with Royal Mail, with a tracked and signed for service. International parcels under 2kg will ship with Royal Mail on an International tracked and signed for service, for parcels over 2kg they will ship with UPS on a UPS express service (tracked and signed for) 

All sale are final, this does not affect your statutory rights, if there is a problem with your item please inform us with 5 days of receiving your order, we will endeavour to resolve the situation. In the event of a return, shipping cannot be refunded and items must be returned in an unused, original condition. 

Please check with us regarding any sizing questions prior to ordering, refunds will not be made if the wrong size was ordered. 

Iris Rose are not liable for any customs charges that may occur in your country of residence, if you have any questions regarding customs please do not hesitate to contact us. Once items have left our care we are no longer liable for additional shipping times which may occur due to and not limited to the following; natural disasters, weather, air stikes, holds in customs, catastrophic circumstances. 

All of our items meet requirements by UK law and CPSC safety requirements.